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Managed IT Services

Proactive Solutions for Seamless IT Management

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Help Desk Support

Our help desk services stand out with an impressive 24-minute response time, far surpassing the industry average of around four hours. This efficiency places us in the top 2-3% nationally, highlighting our commitment to exceptional service.

Key Offerings

  • End-User Technical Assistance
  • Incident Management
  • User Training and Resources

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Firewall and Network Security

Our firewall and network security services protect your organization from unauthorized access and cyber threats by implementing advanced firewall solutions and secure configurations. With continuous monitoring and proactive management, we ensure that your network remains resilient against attacks while maintaining optimal performance.

Key Offerings

  • Advanced Firewall Solutions
  • Network Monitoring
  • Secure Configuration
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Computers & Hardware

We provide comprehensive solutions for acquiring, managing, and maintaining your organization’s technology assets. From initial procurement and installation to ongoing support and upgrades, we ensure your hardware is always optimized for peak performance and reliability.

Key Offerings

  • Procurement and Installation
  • Ongoing Support and Maintenance
  • Upgrades and Refreshes
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IT Infrastructure Management

Our services ensure that your organization’s technology framework is robust, scalable, and aligned with your business objectives. Our team provides strategic oversight, optimization, and support for all components of your IT infrastructure, enabling seamless operations and a strong foundation for growth.

Key Offerings

  • Comprehensive Assessment
  • Resource Optimization
  • Ongoing Support and Maintenance
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Cloud Services Management

Our comprehensive approach to leveraging cloud technologies enhances flexibility, scalability, and cost-efficiency for your business. Our team handles everything from cloud migration and configuration to ongoing management and support, ensuring seamless integration with your existing systems and optimal performance.

Key Offerings

  • Cloud Migration and Integration
  • Performance Monitoring and Optimization
  • Resource and License Management
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VoIP Support

We provide reliable communication solutions that can streamline your organization’s voice and data transmission needs. Our team offers complete setup, configuration, and ongoing support to ensure seamless operation and optimal performance of your VoIP systems, enhancing collaboration and connectivity.

Key Offerings

  • Comprehensive Setup and Configuration
  • Ongoing Maintenance and Support
  • Integration with Existing Systems
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Backup and Disaster Recovery

These services provide a robust solution to protect your critical data and ensure business continuity in the event of unexpected disruptions. Our comprehensive approach includes regular data backups, secure storage solutions, and a detailed recovery plan, enabling your organization to swiftly recover from data loss or disasters with minimal downtime.

Key Offerings

  • Automated Data Backups
  • Comprehensive Recovery Planning
  • Secure Storage Solutions

Ready to Get Started?

Get the Support You Deserve

We have had the absolute pleasure working side-by-side with our trusted partners at Winona IT for more than five years.

Tim EarlyCEO of the DreamOn Group

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