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Meet the Team

We're passionate about our people.

Michael

Michael Pahl

President & Owner

Michael Pahl founded Winona IT with the tremendous support of friends and family in 2019. He grew up on the east coast before moving to Switzerland and attending the International School of Basel, where he first got introduced to IT and Business.

After moving back state side, Michael graduated with a BS in Information Systems and worked various IT jobs including System Administration, Help Desk manager, and IT

Michael is currently pursuing additional education and certification, and holds several current certifications including Microsoft Certified Trainer (MCT) and Microsoft 365: Security Administrator Associate.

Currently Michael lives in Winona Lake with his wife Stephanie, two daughters Olivia and Ava, and son Jackson. In his free time he is a conservationist and shooting sports enthusiast, hunter, fisherman, and enjoys anything outdoors. He is also a diehard Philadelphia sports fan, and fantasy sports enthusiast, often caught screaming at the TV in support of the Eagles, Flyers, Phillies, and 76ers.

Steve

Steve Smilay

Legal Counsel

Steve has spent most of his life in Southern California, earning his bachelor’s degree from California State University, Northridge. A few years later, he earned his law degree from Loyola Law School in Los Angeles. He is admitted to practice in both California (currently inactive) and Indiana. He and his wife, Yvonne, moved to Indiana in 2004 where he then became General Counsel of Cedar Holdings, Inc. and Silveus Insurance Group, Inc. He also became General Counsel of Winona IT, LLC upon its creation.

Melanie

Melanie Shipley

Finance

Originally from Merrillville, Indiana, Melanie graduated from Indiana University with a bachelor’s degree in Finance. She later moved to the Warsaw/Winona Lake area with her husband Steve and her four children. She spent the first 9 years of her career in banking. After taking 8 years off to stay home with her children, she returned to the workforce and has held many roles in the financial and accounting department of Cedar Holdings. She has held the position of Financial Analyst with Cedar Holdings for the past 5 years.

Stephanie Shulaw

Finance

Elliot

Elliot

IT Operations Technician

Elliot earned his BS in both Management of Information Systems and Criminal Justice. He currently holds two certifications from CompTIA, the A+ and Network+ certifications and one certification from Microsoft, the Microsoft 365 Certified: Security Administrator Associate. He has experience in technology sales, user services and IT operations. Most recently, as an IT Operations Technician, he oversees managing Microsoft’s Cloud Environments, including Microsoft 365 & Azure and has a passion for the world of cybersecurity.

Jacob

Jacob

Helpdesk Technician

Raised in the Buckeye state, Jacob relocated to Winona Lake where he earned his Bachelor’s in Information Systems. While in college, he worked for the office of Information Technology, and learned valuable computer skills in the process. Those skills coupled with a certification in CompTIA A+ has led Jacob to be an IT Technician at Winona IT.

Ryan

Ryan

Network Engineer

While originally from West Michigan, Ryan moved to Winona Lake to attend college. He has since obtained his BS in Information Systems. Having started as an IT Technician, Ryan has a deep understanding of the technological challenges that businesses face. After getting his CompTIA Network+ certification, Ryan became the Network Engineer for Winona IT. Ryan is motivated by the challenge of managing many networks in the community as well as consulting for Winona IT’s clients. He is passionate about implementing technology that benefits the lives of others.

Matthew

Matthew

Project Manager

Matthew graduated in 2017 with a BS in Management of Information Systems. His work experience leans heavily towards customer service and management, having managed a food truck for many summers while in college and participated in an internship with a Software Support team. Matthew is currently working for Winona IT as a Project Manager and Technical Coach.

Nolan

Nolan

Helpdesk Technician

Nolan Has spent most of his life fixing computers. He is currently studying Information Technology at Purdue Fort Wayne with a focus on systems administration as well as working full time at Winona IT. He has worked for multiple small repair centers as well as fixing devices for people in his local community in his spare time. He is CompTIA A+ certified and pursuing his MCSA Windows Server certification.

Daniel

Daniel

SharePoint Administrator

Daniel has been working in IT for over 8 years. He comes to us having earned both his MCSA: O365 and Network+ certifications. He’s been focused primarily on planning and implementing Office 365 hosted solutions for business processes and insights over the past 2 years.

Krysta

Krysta

Software Support Technician

Krysta has lived in Warsaw all her life. she earned her BS degree in Elementary Education. Following her time in college, she worked as a technology support specialist for Warsaw Schools where she assisted with all their technological needs. She is currently in training at Winona IT to fill the role of software support.

Emily

Emily

SharePoint Administrator

A native to Winona Lake, Emily graduated with her BS in Biology. Emily joins our team with over 3 years of Quality Assurance and 2 years of Data Analytics experience and is skilled in both Microsoft SharePoint and Excel Development.

Interns & Part-Time

Lauren

Lauren

Marketing Coordinator

Originally a proud buckeye, she moved to Winona from Akron, OH to attend Grace where she earned her BS in Marketing. She is working in the Winona IT internship program as the Marketing Coordinator. “I am excited to be a part of the team and continue to gain real-world marketing experience.”

Isaac

Isaac

Jr Project Manager

Ken

Ken

Help Desk Technician

Ken graduated from college in 2017 with a BA in Marketing. Most of his experience is in the customer service field, as well as some work with digital marketing. Ken currently assists with help desk support and aids in any marketing projects as needed for Winona IT.

Josh

Josh

Help Desk Technician

Joshua is a Junior at Lakeland Christian Academy. He is serving with Winona IT over the summer as a Help Desk Technician Intern while studying to increase his knowledge of general technology and how to maintain various parts of an IT Infrastructure.

Liz

Liz

Microsoft Trainer

Liz just completed her first year as a Freshman at Taylor University where she is working towards earning her BS in Computer Science along with a minor in Applied Music. Liz joins our team as an Office 365 training assistant where she plays a key role in introducing and training users on the powerful tools offered within the Microsoft Office 365 ecosystem.

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