Description
The primary purpose of your job position is to provide support of internal and customer networks and infrastructure as well as maintenance of virtual server environments, including company backups and various other aspects of infrastructure. Additional primary responsibilities include providing high level of skill and expertise in assisting our Helpdesk team with troubleshooting and completing Tier 3 problems and projects and executing customer projects as assigned.
Essential Duties and Responsibilities
- Provide tier 3 escalation support to the help desk team as needed.
- Manage internal and client Microsoft 365 tenants.
- Manage RMM monitoring and deployment.
- Troubleshoot and maintain physical and virtual server environments.
- Troubleshoot and maintain internal and client networks.
- Architect, monitor, and maintain backup solutions for clients’ on-prem and cloud resources. Regular testing and reporting of the state of client DR will be required.
- Plan and implement Teams VOIP solutions and assist with RingCentral VOIP solutions.
- Be available for afterhours projects and maintenance as needed.
- Manage licensing via Microsoft distributor for internal and client tenants.
- Assist with client email and tenant migrations.
- Document client environment information and processes.
- Assist with security monitoring and remediation.
- Collaborate with 3rd party support and service vendors to ensure that core networks and services stay operational.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read, write, speak and understand the English language.
- Ability to make independent decisions when circumstances warrant such actions.
- Ability to deal tactfully with various personalities.
- Ability to work under pressure.
- Ability to work harmoniously with professional and non-professional personnel.
- Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing excellent customer service, computer, software and data processing techniques.
- Ability to understand and carry out oral instructions.
- Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Ability to work as a team player.
- Ability to manage multiple tasks, resources, and responsibilities simultaneously.
- Have working knowledge of computers, data entry, output, etc.
- Must possess exceptional communication and interpersonal skills.
- Must be organized and detail oriented.
Education and Experience – Preferred
- IT related bachelor’s degree, or equivalent certification, required
- IT related master’s degree preferred
Computer Skills
- Net+, Sec+, and MCSA preferred.
- MS100 & MS500 Security and Tenant Configuration certification required within the first 6 months.
- MCSE or modern ‘Expert’ level Microsoft certification required within the first 12 months.
